---
name: Enterprise Support Request
about: Request enterprise-level support or consultation
title: '[ENTERPRISE] '
labels: 'enterprise, support'
assignees: ''

---


## Support Request Type
- [ ] Critical Production Issue
- [ ] Performance Optimization
- [ ] Security Audit
- [ ] Architecture Review
- [ ] Custom Development
- [ ] Migration Support
- [ ] Training & Onboarding
- [ ] Other (please specify)

## Priority Level
- [ ] P0 - Critical (Production Down)
- [ ] P1 - High (Major Feature Broken)
- [ ] P2 - Medium (Non-Critical Issue)
- [ ] P3 - Low (Enhancement/Question)

## Organization Details
- **Company Name**:
- **Contact Person**:
- **Email**:
- **Phone** (for P0/P1 issues):
- **Timezone**:

## Issue Description
Provide a clear and detailed description of your request or issue.

## Business Impact
Describe the impact on your business operations:
- Number of users affected:
- Revenue impact (if applicable):
- Deadline/SLA requirements:

## Environment Details
- **Deployment Type**: [On-Premise / Cloud / Hybrid]
- **Platform**: [Joomla / Dolibarr / Custom]
- **Version**:
- **Infrastructure**: [AWS / Azure / GCP / Other]
- **Scale**: [Users / Transactions / Data Volume]

## Current Configuration
```yaml
# Paste relevant configuration (sanitize sensitive data)
```

## Logs and Diagnostics
```
# Paste relevant logs (sanitize sensitive data)
```

## Attempted Solutions
Describe any troubleshooting steps already taken.

## Expected Resolution
Describe your expected outcome or resolution.

## Additional Resources
- **Documentation Links**:
- **Related Issues**:
- **Screenshots/Videos**:

## Enterprise SLA
- [ ] Standard Support (initial response within 1–3 weeks)
- [ ] Premium Support (initial response within 5 business days)
- [ ] Critical Support (initial response within 72 hours)
- [ ] Custom SLA (specify):

## Compliance Requirements
- [ ] GDPR
- [ ] HIPAA
- [ ] SOC 2
- [ ] ISO 27001
- [ ] Other (specify):

---
**Note**: Enterprise support requests require an active support contract. If you don't have one, please contact us at enterprise@mokoconsulting.tech
