.github/ISSUE_TEMPLATE/enterprise_support.md

@@ -0,0 +1,100 @@
+---
+name: Enterprise Support Request
+about: Request enterprise-level support or consultation
+title: '[ENTERPRISE] '
+labels: 'enterprise, support'
+assignees: ''
+
+---
+
+<!--
+SPDX-License-Identifier: GPL-3.0-or-later
+Copyright (C) 2024-2026 Moko Consulting Tech
+
+File: .github/ISSUE_TEMPLATE/enterprise_support.md
+Description: Issue template for enterprise support requests
+Project: .github-private
+Author: Moko Consulting Tech
+Version: 03.02.00
+
+Revision History:
+- 2026-01-04: Added MokoStandards compliant header with copyright, file info, and metadata
+- 2026-03-11: Version bump to 03.02.00 to match MokoStandards
+- 2024: Initial creation
+-->
+
+## Support Request Type
+- [ ] Critical Production Issue
+- [ ] Performance Optimization
+- [ ] Security Audit
+- [ ] Architecture Review
+- [ ] Custom Development
+- [ ] Migration Support
+- [ ] Training & Onboarding
+- [ ] Other (please specify)
+
+## Priority Level
+- [ ] P0 - Critical (Production Down)
+- [ ] P1 - High (Major Feature Broken)
+- [ ] P2 - Medium (Non-Critical Issue)
+- [ ] P3 - Low (Enhancement/Question)
+
+## Organization Details
+- **Company Name**:
+- **Contact Person**:
+- **Email**:
+- **Phone** (for P0/P1 issues):
+- **Timezone**:
+
+## Issue Description
+Provide a clear and detailed description of your request or issue.
+
+## Business Impact
+Describe the impact on your business operations:
+- Number of users affected:
+- Revenue impact (if applicable):
+- Deadline/SLA requirements:
+
+## Environment Details
+- **Deployment Type**: [On-Premise / Cloud / Hybrid]
+- **Platform**: [Joomla / Dolibarr / Custom]
+- **Version**:
+- **Infrastructure**: [AWS / Azure / GCP / Other]
+- **Scale**: [Users / Transactions / Data Volume]
+
+## Current Configuration
+```yaml
+# Paste relevant configuration (sanitize sensitive data)
+```
+
+## Logs and Diagnostics
+```
+# Paste relevant logs (sanitize sensitive data)
+```
+
+## Attempted Solutions
+Describe any troubleshooting steps already taken.
+
+## Expected Resolution
+Describe your expected outcome or resolution.
+
+## Additional Resources
+- **Documentation Links**:
+- **Related Issues**:
+- **Screenshots/Videos**:
+
+## Enterprise SLA
+- [ ] Standard Support (initial response within 1–3 weeks)
+- [ ] Premium Support (initial response within 5 business days)
+- [ ] Critical Support (initial response within 72 hours)
+- [ ] Custom SLA (specify):
+
+## Compliance Requirements
+- [ ] GDPR
+- [ ] HIPAA
+- [ ] SOC 2
+- [ ] ISO 27001
+- [ ] Other (specify):
+
+---
+**Note**: Enterprise support requests require an active support contract. If you don't have one, please contact us at enterprise@mokoconsulting.tech