Return Policy
30-Day Return Window
We want you to love your purchase! If you're not completely satisfied, you can return most items within 30 days of delivery for a full refund.
Return Eligibility
To be eligible for a return, items must:
- Be in original, unused condition
- Include all original packaging and tags
- Have proof of purchase (receipt or order number)
- Be returned within 30 days of delivery
Non-Returnable Items
Some items cannot be returned for hygiene and safety reasons:
- Final sale/clearance items
- Personalized or custom products
- Gift cards
- Downloadable products
How to Return
- Initiate Return - Log into your account and select the order
- Print Label - Download and print your prepaid return label
- Pack Securely - Package items in original packaging if possible
- Ship It Back - Drop off at any carrier location
Return Shipping
Return shipping is FREE for US customers. International returns: customer pays return shipping costs.
Refund Process
Once we receive your return:
- Inspection: 2-3 business days
- Refund processing: 3-5 business days
- Bank processing: 5-10 business days
You'll receive an email confirmation once your refund is processed.
Exchanges
Need a different size or color? We offer free exchanges! Follow the return process and specify your exchange preference.
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery
- Provide photos of the damage
- We'll arrange for immediate replacement or refund
Questions? Contact our customer service team - we're here to help!
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