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feat: helpdesk satisfaction ratings #140

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opened 2026-06-03 00:39:48 +00:00 by jmiller · 1 comment
jmiller commented 2026-06-03 00:39:48 +00:00
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Summary

Allow customers to rate their support experience after ticket resolution.

Features

  • Rating prompt on resolved ticket (1-5 stars or thumbs up/down)
  • Optional feedback text
  • Rating stored in tickets table
  • Satisfaction dashboard/report for staff
  • Average rating per category/agent
## Summary Allow customers to rate their support experience after ticket resolution. ## Features - [ ] Rating prompt on resolved ticket (1-5 stars or thumbs up/down) - [ ] Optional feedback text - [ ] Rating stored in tickets table - [ ] Satisfaction dashboard/report for staff - [ ] Average rating per category/agent
jmiller added the joomlaphp labels 2026-06-03 00:39:48 +00:00
jmiller commented 2026-06-03 00:39:51 +00:00
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Branch created: feature/140-feat-helpdesk-satisfaction-ratings

git fetch origin
git checkout feature/140-feat-helpdesk-satisfaction-ratings
Branch created: [`feature/140-feat-helpdesk-satisfaction-ratings`](https://git.mokoconsulting.tech/MokoConsulting/MokoWaaS/src/branch/feature/140-feat-helpdesk-satisfaction-ratings) ```bash git fetch origin git checkout feature/140-feat-helpdesk-satisfaction-ratings ```
jmiller added this to the v02.35.00 milestone 2026-06-06 16:17:54 +00:00
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Reference: MokoConsulting/MokoSuite#140
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