# MokoSuite Support

Live chat and multi-channel customer support for Joomla 6 — website chat, Facebook Messenger, WhatsApp, Instagram, email. Unified agent inbox.

**Standalone** — works without MokoSuite. Optional CRM integration for contact linking and ticket escalation.

## Channels

Website Chat · Facebook Messenger · WhatsApp Business · Instagram Direct (planned) · Email IMAP (planned)

## Features

- **Conversations** — unified inbox, assign, close with CSAT
- **Agents** — auto-assign (least-busy), performance metrics
- **Canned Responses** — quick replies, search, categories
- **Webhooks** — Facebook + WhatsApp inbound with conversation continuity
- **CSAT** — satisfaction scoring, by-channel, weekly trends

## Helpers (5)

`ConversationHelper` · `AgentHelper` · `CannedResponseHelper` · `WebhookChannelHelper` · `CsatHelper`

## Links

- [Wiki](https://git.mokoconsulting.tech/MokoConsulting/MokoSuiteSupport/wiki) · [Issues](https://git.mokoconsulting.tech/MokoConsulting/MokoSuiteSupport/issues) · [Releases](https://git.mokoconsulting.tech/MokoConsulting/MokoSuiteSupport/releases)

GPL-3.0-or-later · Copyright © 2026 [Moko Consulting](https://mokoconsulting.tech)