MokoConsulting/MokoSuiteSupport
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MokoSuite Support

Live chat and multi-channel customer support for Joomla 6 — website chat, Facebook Messenger, WhatsApp, Instagram, email. Unified agent inbox.

Standalone — works without MokoSuite. Optional CRM integration for contact linking and ticket escalation.

Channels

Website Chat · Facebook Messenger · WhatsApp Business · Instagram Direct (planned) · Email IMAP (planned)

Features

  • Conversations — unified inbox, assign, close with CSAT
  • Agents — auto-assign (least-busy), performance metrics
  • Canned Responses — quick replies, search, categories
  • Webhooks — Facebook + WhatsApp inbound with conversation continuity
  • CSAT — satisfaction scoring, by-channel, weekly trends

Helpers (5)

ConversationHelper · AgentHelper · CannedResponseHelper · WebhookChannelHelper · CsatHelper

Links

GPL-3.0-or-later · Copyright © 2026 Moko Consulting

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