MokoSuite Support

Live chat and multi-channel customer support for Joomla 6 — website chat, Facebook Messenger, WhatsApp, Instagram, email. Unified agent inbox.

Standalone — works without MokoSuite. Optional CRM integration for contact linking and ticket escalation.

Channels

Website Chat · Facebook Messenger · WhatsApp Business · Instagram Direct (planned) · Email IMAP (planned)

Features

• Conversations — unified inbox, assign, close with CSAT
• Agents — auto-assign (least-busy), performance metrics
• Canned Responses — quick replies, search, categories
• Webhooks — Facebook + WhatsApp inbound with conversation continuity
• CSAT — satisfaction scoring, by-channel, weekly trends

Helpers (5)

ConversationHelper · AgentHelper · CannedResponseHelper · WebhookChannelHelper · CsatHelper

Links

• Wiki · Issues · Releases

GPL-3.0-or-later · Copyright © 2026 Moko Consulting