MokoConsulting/MokoSuiteSupport
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Initial scaffold — Joomla 6 live chat and helpdesk component #1

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opened 2026-06-21 16:14:04 +00:00 by jmiller · 0 comments
jmiller commented 2026-06-21 16:14:04 +00:00
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Summary

Build MokoSuiteSupport as a Joomla 6 component + plugin for live customer support.

Built

  • Package manifest (pkg_mokosuitesupport.xml) with dlid + updateservers
  • ConversationHelper: create, message, unified inbox, assign, close with CSAT
  • AgentHelper: availability check, auto-assign (least-busy), performance metrics
  • CannedResponseHelper: quick replies, keyword search, category management
  • WebhookChannelHelper: Facebook + WhatsApp inbound processing, conversation continuity (FOR UPDATE)
  • CsatHelper: CSAT scoring, by-channel breakdown, weekly trend

Status: 5 helpers built, security reviewed, 1 critical fix applied

## Summary Build MokoSuiteSupport as a Joomla 6 component + plugin for live customer support. ## Built - Package manifest (`pkg_mokosuitesupport.xml`) with dlid + updateservers - ConversationHelper: create, message, unified inbox, assign, close with CSAT - AgentHelper: availability check, auto-assign (least-busy), performance metrics - CannedResponseHelper: quick replies, keyword search, category management - WebhookChannelHelper: Facebook + WhatsApp inbound processing, conversation continuity (FOR UPDATE) - CsatHelper: CSAT scoring, by-channel breakdown, weekly trend ## Status: 5 helpers built, security reviewed, 1 critical fix applied
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jmiller (Jonathan Miller)
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Reference: MokoConsulting/MokoSuiteSupport#1
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