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TEST — All Support features (#1-#7) #9

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opened 2026-06-21 21:54:59 +00:00 by jmiller · 0 comments
jmiller commented 2026-06-21 21:54:59 +00:00
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Comprehensive testing of all MokoSuiteSupport features before release.

Live Chat (#1)

  • Chat widget renders on frontend pages
  • Real-time messaging works (WebSocket or long-polling)
  • Agent availability status displays
  • Offline form when no agents online
  • File attachment support
  • Chat transcript email

CRM Integration (#2)

  • Auto-create CRM contact from pre-chat form
  • Existing contact linked by email match
  • Contact card shows in agent sidebar
  • Chat logged to CRM activity timeline
  • Ticket escalation with transcript attached

Facebook (#3)

  • Webhook verification works
  • Incoming FB messages appear in inbox
  • Agent replies sent back via Messenger API
  • HMAC signature verification

Instagram (#4)

  • Instagram DMs appear in unified inbox
  • Replies sent via Instagram API
  • Story mentions handled

WhatsApp (#5)

  • WhatsApp messages appear in inbox
  • 24h messaging window enforced
  • Message templates for outbound

Email (#6)

  • IMAP polling retrieves emails
  • Email threads grouped as conversations
  • Agent replies sent as email responses

Agent Workspace (#7)

  • Unified inbox shows all channels
  • Conversation filters work
  • Agent assignment and transfer
  • CSAT rating collection
  • Performance dashboard metrics
Comprehensive testing of all MokoSuiteSupport features before release. ## Live Chat (#1) - [ ] Chat widget renders on frontend pages - [ ] Real-time messaging works (WebSocket or long-polling) - [ ] Agent availability status displays - [ ] Offline form when no agents online - [ ] File attachment support - [ ] Chat transcript email ## CRM Integration (#2) - [ ] Auto-create CRM contact from pre-chat form - [ ] Existing contact linked by email match - [ ] Contact card shows in agent sidebar - [ ] Chat logged to CRM activity timeline - [ ] Ticket escalation with transcript attached ## Facebook (#3) - [ ] Webhook verification works - [ ] Incoming FB messages appear in inbox - [ ] Agent replies sent back via Messenger API - [ ] HMAC signature verification ## Instagram (#4) - [ ] Instagram DMs appear in unified inbox - [ ] Replies sent via Instagram API - [ ] Story mentions handled ## WhatsApp (#5) - [ ] WhatsApp messages appear in inbox - [ ] 24h messaging window enforced - [ ] Message templates for outbound ## Email (#6) - [ ] IMAP polling retrieves emails - [ ] Email threads grouped as conversations - [ ] Agent replies sent as email responses ## Agent Workspace (#7) - [ ] Unified inbox shows all channels - [ ] Conversation filters work - [ ] Agent assignment and transfer - [ ] CSAT rating collection - [ ] Performance dashboard metrics
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Reference: MokoConsulting/MokoSuiteSupport#9
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