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WhatsApp Business channel — WhatsApp messaging from agent dashboard #5

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opened 2026-06-21 16:14:26 +00:00 by jmiller · 0 comments
jmiller commented 2026-06-21 16:14:26 +00:00
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Summary

Connect WhatsApp Business API to the agent dashboard for customer support via WhatsApp.

Features

  • Incoming WhatsApp messages appear in unified inbox
  • Agent replies sent via WhatsApp Cloud API
  • Support for text, images, documents, location sharing
  • WhatsApp message templates for outbound (required by Meta for 24h+ conversations)
  • Template approval status tracking
  • Conversation tagged with channel = 'whatsapp'
  • Phone number displayed, linked to CRM contact by telephone field
  • Read receipts and delivery status

Requirements

  • WhatsApp Business Account via Meta Business Suite
  • Cloud API access token
  • Verified business phone number
## Summary Connect WhatsApp Business API to the agent dashboard for customer support via WhatsApp. ## Features - Incoming WhatsApp messages appear in unified inbox - Agent replies sent via WhatsApp Cloud API - Support for text, images, documents, location sharing - WhatsApp message templates for outbound (required by Meta for 24h+ conversations) - Template approval status tracking - Conversation tagged with channel = 'whatsapp' - Phone number displayed, linked to CRM contact by telephone field - Read receipts and delivery status ## Requirements - WhatsApp Business Account via Meta Business Suite - Cloud API access token - Verified business phone number
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Reference: MokoConsulting/MokoSuiteSupport#5
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