MokoConsulting/MokoSuiteSupport
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Email channel — inbound email to chat conversion #6

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opened 2026-06-21 16:14:31 +00:00 by jmiller · 0 comments
jmiller commented 2026-06-21 16:14:31 +00:00
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Summary

Convert inbound support emails into conversations in the unified inbox.

Features

  • IMAP/POP3 mailbox polling for incoming emails
  • Email threads grouped as conversations
  • Agent replies sent as email responses (preserving thread)
  • HTML email rendering in agent dashboard
  • Attachment handling (inline images, file downloads)
  • Auto-assign to department by email address (support@, sales@, billing@)
  • Conversation tagged with channel = 'email'
  • Email signature stripping for cleaner display

Setup

  • Configure one or more support mailboxes (IMAP credentials)
  • Outbound SMTP configured via Joomla mail settings
## Summary Convert inbound support emails into conversations in the unified inbox. ## Features - IMAP/POP3 mailbox polling for incoming emails - Email threads grouped as conversations - Agent replies sent as email responses (preserving thread) - HTML email rendering in agent dashboard - Attachment handling (inline images, file downloads) - Auto-assign to department by email address (support@, sales@, billing@) - Conversation tagged with channel = 'email' - Email signature stripping for cleaner display ## Setup - Configure one or more support mailboxes (IMAP credentials) - Outbound SMTP configured via Joomla mail settings
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Type Feature
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Reference: MokoConsulting/MokoSuiteSupport#6
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