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Instagram Direct channel — unified inbox for Instagram DMs #4

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opened 2026-06-21 16:14:22 +00:00 by jmiller · 0 comments
jmiller commented 2026-06-21 16:14:22 +00:00
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Summary

Connect Instagram Business account DMs to the agent dashboard via the Instagram Messaging API.

Features

  • Incoming Instagram DMs appear as conversations in unified inbox
  • Agent replies sent back via Instagram API
  • Support for text, images, story replies, and story mentions
  • Instagram user profile displayed in agent sidebar
  • Conversation tagged with channel = 'instagram'
  • Shared webhook with Facebook (same Meta Business platform)

Requirements

  • Instagram Business or Creator account connected to Facebook Page
  • Meta App with instagram_manage_messages permission
## Summary Connect Instagram Business account DMs to the agent dashboard via the Instagram Messaging API. ## Features - Incoming Instagram DMs appear as conversations in unified inbox - Agent replies sent back via Instagram API - Support for text, images, story replies, and story mentions - Instagram user profile displayed in agent sidebar - Conversation tagged with channel = 'instagram' - Shared webhook with Facebook (same Meta Business platform) ## Requirements - Instagram Business or Creator account connected to Facebook Page - Meta App with instagram_manage_messages permission
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Reference: MokoConsulting/MokoSuiteSupport#4
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