Changelog — MokoSuiteSupport

[Unreleased]

Added

• Package Manifest — pkg_mokosuitesupport.xml with dlid and updateservers
• ConversationHelper — create, message, unified inbox, assign, close with CSAT
• AgentHelper — availability check, auto-assign (least-busy), performance metrics
• CannedResponseHelper — quick replies, keyword search, category management
• WebhookChannelHelper — Facebook + WhatsApp inbound processing, conversation continuity
• CsatHelper — CSAT scoring, by-channel breakdown, weekly trend
• Wiki — Home, guides/Installation, reference/Helpers
• README — channel overview

Fixed

• WebhookChannelHelper — conversation race condition on concurrent webhooks (FOR UPDATE transaction)

Security

• Review #19: 1 critical fix applied